Shipping policy
Last updated: October 11, 2026
Every Groovela piece is produced for your order and shipped with tracking.
Where we ship
To addresses in the 50 United States. For Puerto Rico, other US territories or APO/FPO/DPO addresses, write to us before ordering.
How long it takes
Preparation (printing, checking and packing) usually takes 2 to 5 business days. Then:
- Ships from Los Angeles (Essential tees, Oversized tee, Oversized long sleeve tee, Striped collar sweatshirt, both hoodies): transit averages 5 days, 95% arrive within 7. Typical total: about 1 to 2 weeks.
- Ships from our international production partner by express line (Essential sweatpants, Straight jeans, Denim jacket, Sport bra, High-waist leggings): transit averages 10 days, 95% arrive within 15. Typical total: about 2 to 3 weeks.
Estimates are not guaranteed. If we can't ship your order within the time we told you, we'll email you a new estimate and you can cancel for a full refund.
What it costs
Free US shipping on orders of $85 or more (product subtotal after discounts, before tax), applied automatically. Under $85, shipping is calculated by weight and shown at checkout before you pay.
Taxes and duties
Prices are in US dollars. Sales tax is added at checkout where required. You won't pay customs duties or import fees on delivery.
Multiple packages and tracking
Mixed orders ship in separate packages, each with its own tracking link. We email the tracking link when your order ships; it can take 24 to 48 hours to show movement.
Address problems
Check your address at checkout. We can correct it only before the order ships. If a package comes back because the address was wrong or incomplete, we can reship it once you pay the new shipping cost.
Late, lost or marked delivered
If tracking hasn't moved for 7 days, or your package is 7 days past its latest estimated delivery date, email us with your order number. If it's marked delivered but you can't find it, check with neighbors and wait 48 hours, then write to us within 7 days of the delivery date. We'll open a carrier claim and, if the package is confirmed lost in transit, send a replacement or refund you.
Questions? Email support@groovela.shop. We reply within 2 business days.