Questions, answered

All major credit and debit cards, plus the express options shown at checkout for your device (such as Shop Pay, Apple Pay or Google Pay). Checkout is processed securely by Shopify; we never see or store your full card details.

US dollars. Sales tax, where it applies, is added at checkout before you pay.

Production starts soon after you order, so email us as soon as possible. If your order hasn't entered production, we'll cancel it and refund you in full. Once production has started, we can't cancel or change it. More in our Returns policy.

Check your spam or promotions folder first. If it isn't there, email us with the name and email you used at checkout and we'll confirm your order.

Not right now. Join the Analog Hearts Club at the bottom of any page to hear about new drops and the causes we support.

To the 50 United States. For Puerto Rico, other US territories or APO/FPO/DPO addresses, write to us before ordering.

Preparation usually takes 2 to 5 business days. Tees, the long sleeve, the sweatshirt and the hoodies ship from Los Angeles and usually arrive in about 1 to 2 weeks in total. Sweatpants, jeans, the denim jacket and the Active set ship from our international partner and take about 2 to 3 weeks. Each product page shows its own estimate. Full shipping details.

Free on US orders of $85 or more (product subtotal after discounts, before tax). Under $85, it's calculated by weight and shown at checkout.

No. US deliveries arrive with no customs duties or import fees to pay.

Some pieces are made in Los Angeles and others by our international partner, so a mixed order ships separately. You get a tracking link for each package.

Use the tracking link in your shipping confirmation email, or sign in with the email you used at checkout. How tracking works.

Check with neighbors and your mailroom and give it 48 hours, since carriers sometimes mark packages early. Still missing? Email us within 7 days of the delivery date and we'll open a claim with the carrier.

Every product page says whether the piece is loose, oversized or fitted. Oversized pieces already have extra room built in, so take your usual size for the full look, or size down for a closer fit. Our fit guide explains each one.

Our size charts list garment measurements taken flat, not body measurements. Lay a piece you already love flat, measure it the same way and compare. That's the most reliable way to choose.

For tees, sweatshirts and hoodies, size up for a relaxed fit or down for a closer one. For the Active set, size down if you like compression and up if you prefer more ease. If you're unsure, email us your height, your usual size in a brand you trust and how you like things to fit, and we'll recommend one.

We can't. Each piece is produced for your order, so we don't take returns or exchanges for size. That's why we publish real measurements and answer sizing questions before you buy.

Heavy fabrics chosen to last: 260 gsm 100% cotton Essential tees, a 300 gsm Oversized tee, 380 to 390 gsm hoodies and sweatshirt, 340 gsm cotton fleece sweatpants and 215 gsm nylon-spandex for the Active set. Each product page lists the exact fabric. What gsm actually feels like.

Mostly direct-to-garment (DTG), where the ink goes into the fabric. The Active set uses direct-to-film. Each product page names the method used for that piece.

Turn it inside out, machine wash cold on a gentle cycle and tumble dry low or hang to dry. Don't bleach, don't dry clean and never iron directly on the print. Following this keeps the print and fabric looking new for longer.

Cotton can shrink slightly if it's washed hot or tumble dried on high. Washing cold and drying low keeps shrinking to a minimum.

By our production partners in Los Angeles and abroad. Each product page shows where that piece ships from.

We don't take returns for change of mind or size, because each piece is produced for your order. If something arrives misprinted, defective, damaged or wrong, we replace it or refund you. Read the Returns policy.

Sorry about that. Email us within 7 days of delivery with your order number and photos of the problem and the size label. We'll send a free replacement or a refund, your choice.

Email us within 7 days of delivery with your order number and a photo of what arrived. We'll send the right piece at no cost.

We send approved refunds to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to show it.

We do. Every graphic is designed in-house; no stock art and no licensed characters.

At checkout you choose a cause: education, health, environment or hunger. Part of every order goes to a nonprofit working on it through our partner ShoppingGives, and you can round up your total to give more. More on our About page.

Email support@groovela.shop or use our contact form. We reply within 2 business days, Monday to Friday, 9:00 AM to 7:00 PM LA time (8:00 AM to 6:00 PM from early November to mid-March, while Los Angeles is on standard time).