Last updated: October 11, 2026
Every Groovela piece is produced for your order and then shipped with tracking. Here is how long that takes, what it costs and what happens if something goes wrong on the way.
Where we ship
We currently ship to addresses in the 50 United States. For Puerto Rico, other US territories or APO/FPO/DPO addresses, please write to us before ordering so we can confirm delivery.
How long it takes
Delivery time has two parts: preparation (your piece is printed, checked and packed) and transit (the carrier brings it to you). Preparation usually takes 2 to 5 business days. Transit depends on where your piece is produced:
| Pieces | Ships from | Transit after shipping | Typical total |
|---|---|---|---|
| Essential tees, Oversized tee, Oversized long sleeve tee, Striped collar sweatshirt, both hoodies | Los Angeles, CA | 5 days on average; 95% arrive within 7 days | About 1 to 2 weeks |
| Essential sweatpants, Straight jeans, Denim jacket, Sport bra, High-waist leggings | Our international production partner, by express line to the US | 10 days on average; 95% arrive within 15 days | About 2 to 3 weeks |
Each product page shows the estimate that applies to that piece. Estimates are not guaranteed: carrier delays, weather and peak seasons can add a few days.
If we can't ship your order within the time we told you, we'll email you with a new estimate and you can choose to cancel for a full refund.
What it costs
- Free US shipping on orders of $85 or more (product subtotal after discounts, before tax). It's applied automatically at checkout.
- Under $85, shipping is calculated by weight and shown at checkout before you pay.
Taxes and duties
Prices are in US dollars. Sales tax is added at checkout where required by law. You won't pay customs duties or import fees when your package arrives: for pieces produced outside the US, those costs are handled before shipping.
Orders with more than one package
If your order mixes pieces from Los Angeles and from our international partner, it ships in separate packages that arrive on different days. You'll get a tracking link for each one.
Tracking
When your order ships, we email you a tracking link. Tracking can take 24 to 48 hours to show the first movement. You can also follow it from the Track your order page.
Address problems
Please check your shipping address at checkout. If you spot a mistake, write to us right away: we can correct it only before the order ships. If a package is returned to us because the address was incomplete or wrong, we can reship it once you pay the new shipping cost.
Late, lost or "delivered" but not received
- If tracking hasn't moved for 7 days, or your package hasn't arrived 7 days after the latest estimated delivery date, write to us with your order number.
- If tracking says delivered but you can't find it, check with neighbors and your building's mailroom and wait 48 hours, since carriers sometimes mark packages early. Then write to us within 7 days of the delivery date.
- We'll open a claim with the carrier. If the package is confirmed lost in transit, we'll send a replacement or refund you.
Questions
Email support@groovela.shop. We reply within 2 business days, Monday to Friday, 9:00 AM to 7:00 PM LA time (8:00 AM to 6:00 PM from early November to mid-March, while Los Angeles is on standard time).