Last updated: October 11, 2026
Each Groovela piece is produced individually for your order, so we can't take returns or exchanges for a change of mind or the wrong size. If something arrives misprinted, damaged or wrong, we'll make it right at no cost to you.
What we fix
Write to us within 7 days of delivery if your order arrives with any of these problems:
- A misprint: wrong graphic, a print that is smudged, cracked, peeling or clearly off-center.
- A manufacturing defect: holes, broken seams, stains or a faulty zipper.
- Damage in transit.
- The wrong item, color or size compared with what you ordered.
- A package confirmed lost in transit (see our Shipping policy).
We'll send you a replacement of the same item at no cost, or a full refund for that item, including the shipping you paid for it. You choose.
How to request it
- Email support@groovela.shop within 7 days of delivery with your order number.
- Attach clear photos of the problem, the full garment and its size label.
- We reply within 2 business days. In most cases you won't need to send anything back. If we do need the item, we'll email you a prepaid return label.
What we can't accept
- Returns or exchanges for change of mind, or because a size doesn't fit. Please check the size guide on each product page, or write to us before you order and we'll recommend a size.
- Problems reported more than 7 days after delivery.
- Wear, washing damage or changes caused by not following the care instructions on the product page and label.
- Small differences that are normal in printed garments: slight shifts in print placement (up to about 1 in / 2.5 cm), and colors that look a little different from your screen.
- Activewear (sport bra and leggings) that has been worn, except for defects visible on arrival.
Cancellations and changes
Production starts soon after you order. If you need to cancel or change something (size, color or address), email us as soon as possible. If your order hasn't entered production yet, we'll cancel it and refund you in full, and you can place a new order. Once production has started, we can't cancel or change it.
Refunds
Approved refunds go back to your original payment method within 5 business days of approval. Your bank or card issuer may take another 5 to 10 business days to show it.
Before you open a dispute
If something's wrong, please write to us first. We can usually fix it faster than a card dispute can.
Questions
Email support@groovela.shop. We reply within 2 business days, Monday to Friday, 9:00 AM to 7:00 PM LA time (8:00 AM to 6:00 PM from early November to mid-March, while Los Angeles is on standard time).